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How it works

  • When you register with us, you provide us with your card details.
  • You place your order with us via this website (using the ordering page). Please note the default ordering schedule when add items to your basket is weekly. This can be changed when adding items to your basket using the schedule option.
  • After your weekly ordering deadline and before your delivery, your card will be charged the amount for the week's delivery. You will receive an email confirming the payment and the goods to be delivered.
    • The ordering and cancellation deadline for Tuesday, Wednesday and Thursday is 11am on Monday.
    • The ordering and cancellation deadline for Friday is 11am Tuesday.
    • Please note changes cannot be accepted after these times

  • On your delivery day, we deliver your order to your delivery address, leaving the box where you have instructed us to leave it, if you are out.
  • If any part of your order cannot be delivered, or there is a problem with anything delivered which requires a refund, your balance with us will be credited with the necessary amount, and your next payment will be adjusted to take account for the credit.
  • If you need to suspend your whole order or any part of it (for example if you are going on holiday), you may do so via your account on the website, providing your ordering deadline has not passed, or by 'phoning or emailing us.
  • Should you ever wish to leave our box scheme, please contact us and we will refund any outstanding balance. We will deactivate your account, and should you ever wish to restart, you may contact us and you can do so quickly and easily. Just remember to tell us you have ordered from us before.
  • We do not store or process any card details ourselves. All card storage and registration is performed through SagePay, the online payment service.